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We process your order within 1 to 2 business days , then delivery takes 6 to 10 business days depending on your country of residence.
Yes, we ship our products throughout Europe.
We are sorry for this inconvenience. Please send us a photo of the item and the package to support@bonexwave.com .
📌 After analysis, if your return is accepted, you will be able to choose between:
1️⃣ A product replacement (subject to availability)
2️⃣ A refund according to the conditions of our return policy.
We apologize for the delay. Shipments may sometimes be extended due to customs clearance or logistical disruptions.
📌 Tracking : You can track your order using the tracking link received by email.
📩 Need help? Contact us at support@bonexwave.com .
Yes, of course! You will automatically receive a tracking number within 2 business days after your order.
We do everything we can to satisfy our customers. You have a right of withdrawal of 14 days after receipt to return a product.
📌 For a refund:
- The product must be new, unused and in its original packaging .
- Sale or promotional items are refundable , unless otherwise stated on the product sheet.
- Return costs are the responsibility of the customer , except in the case of a defective or non-compliant product.
For more details, see our return policy: https://bonexwave.com
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